Shipping policy

Last updated: October 1, 2026

This Shipping Policy sets out the shipping conditions applicable to orders placed through the Bicivelo online store.

1. Who This Policy Applies To

This Shipping Policy applies to all orders placed through the Bicivelo online store, operated from:

Bicivelo
Carrer de la Mare de Déu del Carmel 9, 1º 3ª
08022 Barcelona, Spain

2. Shipping Destinations & Delivery Times

We currently ship to Spain and other destinations made available during the checkout process.

For orders within Spain, the estimated delivery time is 2–5 business days, unless a different delivery time is indicated on the product page or during checkout.

Delivery times are estimates and may vary due to product availability, periods of high demand, public holidays, carrier delays, or circumstances beyond Bicivelo's control.

The estimated delivery time applicable to your order will be displayed before you complete your purchase whenever possible.

3. Shipping Costs

Shipping costs are calculated during checkout based on the delivery destination, the weight and/or dimensions of the order, and the available shipping method.

The final shipping cost will be displayed before you confirm and pay for your order.

If free shipping is available for certain products, order values, or promotional periods, this will be clearly indicated on our website.

4. Order Processing

Orders are normally prepared within 1–2 business days after payment has been successfully confirmed.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

During periods of high demand, promotions, or exceptional circumstances, additional processing time may be required.

5. Shipping Carriers

Orders are shipped using professional courier and delivery companies selected according to the destination, order characteristics, and service availability.

The carrier used may vary depending on the order.

Where available, customers will receive tracking information once their order has been shipped.

6. Order Tracking

When tracking is available, we will provide the customer with the relevant tracking information after the order has been dispatched.

Tracking information is provided by the carrier, and updates may take some time to appear after dispatch.

If you have any questions regarding your order, please contact us and provide your order number.

7. Delivery Delays

Although we work to meet the estimated delivery times, delays may occur due to transportation issues, weather conditions, public holidays, periods of high demand, logistical problems, or circumstances outside our control.

If your order is significantly delayed, please contact us so that we can assist you in checking the status of your shipment.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because an incorrect or incomplete address was provided by the customer, additional reshipping costs may apply.

9. Damage During Shipping

If you receive a package showing visible damage, dents, tears, or signs of tampering, we recommend checking the contents as soon as possible and keeping the original packaging.

If your product has been damaged during shipping, please contact us as soon as possible and provide:

Your order number
A description of the issue
Photos of the product
Photos of the external and internal packaging

This information will help us investigate the issue with the carrier and provide an appropriate solution.

10. Undelivered Orders

If an order cannot be delivered because of an absence, incorrect address, refusal of delivery, or another circumstance attributable to the recipient, the carrier may make additional delivery attempts or return the package to the sender.

In such cases, additional reshipping costs may apply where applicable.